Policy status

Digital product refund policy

An approved refund policy was not supplied for this build. Because Patternsora sells downloadable digital files, the owner should publish clear terms that explain delivery, file access, technical issues, consumer rights and the circumstances in which a refund request can be reviewed.

Until the policy is approved

Do not publish a guarantee such as “instant refund”, “no refunds” or “lifetime access” without written confirmation. Customers should be able to ask a question before purchase through the verified support channel.

What to finalize

• The exact refund eligibility rules.
• The request window and required information.
• How a duplicate, corrupted or missing file is handled.
• The applicable consumer-law rights and governing jurisdiction.
• The real support email and response process.